Refund Policy
Last updated: 4 August 2026
The Learning Confidence Parent Guide
The Parent Guide is a digital product delivered immediately on purchase. Refund requests are reviewed individually, on a case-by-case basis. Contact us with your order details and the reason for your request.
Inside the Loop membership
The included 30-day trial that comes with the Parent Guide can be cancelled at any time before it ends at no charge. Once the trial ends and your first membership payment has been taken, that payment is not refundable, but you may cancel at any time to stop future billing. Cancellation takes effect immediately.
Practical packs
Practical packs are digital products delivered immediately on purchase. As with the Guide, refund requests are reviewed individually.
Group Programme and 1:1 Resets
Refund terms for the Group Programme and 1:1 Resets will be confirmed at the time of booking, following your Pathway call.
Payment disputes
If you believe you have been charged in error, please contact us before raising a dispute with your bank or card provider — we can usually resolve this faster directly. All disputes and chargebacks are reviewed manually.
How to request a refund
Contact us at the support address supplied once confirmed, with your order or membership details and the reason for your request. We aim to respond within a reasonable timeframe.
Your statutory rights
This policy sits alongside, and does not affect, your statutory consumer rights under UK law.